Last Updated: July 7th 2020
Thank you for choosing to be part of our community at BV SALESWORKS UK LIMITED, doing business as SalesWorks (“SalesWorks”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at firstname.lastname@example.org.
When you visit our website https://salesworks.co.uk/ (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.
This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.
Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
This policy covers:
- What information we collect and how we use it
- How we share information
- How we store, secure, and transfer information
- Your data rights and choices
- List of data sub-processors
- How to contact SalesWorks
What information we collect and how we use it
SalesWorks collects the following information about our clients and their customers when you provide it to us and use our services:
Client and Customer Information
Through our engagement, we may collect some or all of the following: client names, emails, addresses, company information, customer information, financial data, product and service data, and proprietary information related to sales and marketing strategies. We use this information to identify your customers, communicate with you and your customers, and provide information related to our (or your) products and services. We also use this contact information for accounting and administrative purposes.
Depending on our work with you, we may store certain data you create or manage, and certain content you create, send, receive, and share, such as images, icons, or logos. This may also include comments posted to your projects by you, your team members, and your collaborators. We will always aim to securely store your work, and provide access to your team members and the collaborators you designate.
SalesWorks clients usually provide us, or our payment processors, with billing details such as credit or debit card information, banking information, and billing addresses. When you use our payment processors, we receive only some of that information, and we don’t store any of our clients’ financial information on our servers or computers. We only use your payment information in order to fulfil, track, and manage invoices.
When you access SalesWorks’s site or reach out to contact us, certain metadata may be generated automatically. This data provides us with information about how you browse our website and seek our services, and includes the links you click, the search terms you use, and the features you access. We use this to help us understand how our clients work, and what they find most valuable. We also use this information to measure the efficiency of our site, enhance our services and guide future decisions.
If you need to reach us, you may contact our team at any time through our site (https://www.SalesWorks.co.uk/contact-us). The information you provide to our team may be saved as part of your support history. We use this information to resolve any issues you are having, relay feedback to our team, respond to your comments and requests, and confirm your account details. We also use this data to provide you with important account alerts and billing notices.
Information Provided Across SalesWorks
SalesWorks is a collaborative and comprehensive team of dedicated sales and marketing professionals. In order to best serve the needs of our client and their clients, we regularly share contact information or information related to a given client’s business, customers, focus areas, or data metrics from third-party services. We use this information to facilitate collaboration and communicate with your team members and stakeholders.
How we share information
Sharing With Third Parties
SalesWorks clients, and our team members working on their behalf, regularly create and share sensitive and proprietary data in order to meet sales and marketing goals. We appreciate our clients’ need for privacy, and will never use such data for purposes other than those specifically authorized by each client. No matter what SalesWorks service plan you choose, we will never sell information about you, your profile, your projects, nor your data and metadata, to other companies or third parties.
Sharing With Your Team
SalesWorks works in a highly collaborative manner with clients and their data. You know your team better than anyone, so while we design our offerings to let you share and disseminate your work (including sales and marketing campaigns and CRM data), we expect our clients to manage data access and control internally. Of course, you are free to invite your team to view, download, or edit data in real time, depending on your needs. You may also grant your team members data access rights that are equal across the team or restricted to certain access and data modification. Most of these settings will be controlled directly by our clients through the third-party services we employ, but you can always inform your SalesWorks account director of a need to change access and communication with your internal team. We’re here to help.
Blogs and Forums
Depending on our clients’ needs, SalesWorks may assist in strategic contributions to blogs and forums on their behalf. Publicly accessible blogs and community forums are accessible by nearly anyone, and contributions to public platforms may be read, collected and used for purposes outside of our control. Nonetheless, we will work with clients to modify or remove posts and contributions upon request, when possible.
Testimonials and Case Studies
We might contact you with a request to provide information that would appear as a testimonial or case study on our blog and/or website. In this case, we would seek explicit, written consent to use this information.
Social Media Links and Third-Party Widgets
Some SalesWorks services include social media links and widgets. In order to function properly, these features may set a cookie that records the page from which customers engaged them, as well as their IP address. These features may also link to other websites or services whose privacy policies differ from one another. As a result, any information provided to them will be governed by their policies, not this one.
Third-Party App Integrations
SalesWorks often maximizes the value of customer data for our clients by enabling third-party apps and integrations to connect through client accounts. Once enabled, SalesWorks may share information with those services in order to fine-tune the results of our sales and marketing efforts. However, we do not control the way in which these services collect, share, or use information. Thus, we ask that our clients review the privacy policies of all third-party services used internally or at their request.
Legal Compliance and Fraud Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce contractual obligations, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of SalesWorks, its employees, affiliates and its authorized agents, as required or permitted by law.
Changes in Business
How we store, secure, and transfer information
Third Party Service Providers
SalesWorks regularly contracts with third party service providers. These services may require access to your information in order to help us operate, market, and support our services. For example, SalesWorks uses third party services to provide CRM services, inbound lead management, payment processing, customer support, data analytics, advertising, marketing, and other services. Our contracts with these services provide for the maintenance, confidentiality, security, and integrity of the information we share.
SalesWorks takes data security very seriously and implements best practices and policies for ongoing industry compliance. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure.
The third-party service providers that we use for infrastructure and payment processing are PCI compliant, and adhere to the same privacy and security principles as we do.
We conduct regular security audits, and may also participate in voluntary penetration tests performed by third parties. Such tests will in each case be followed by concrete, internal security policy updates and actionable items for our team. When possible, your data is also stored in anonymised form. While no system is infallible, we strive to keep our systems secure and constantly updated.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
SalesWorks stores relevant client and customer information for as long as your account is active, and for a reasonable period thereafter, in case you decide to use our services again. We may also retain certain information for as long as necessary in order to support business operations, or as required by law, but generally do not store, keep, or use any sensitive or proprietary client data or information once your account is closed.
International Data Transfers
SalesWorks collects information internationally, and uses hosting and cloud computing infrastructure located primarily in the United States to transfer, process and store information. In order to provide clients with the services they need, we may also transfer their data to third-party services. Please refer to the List of data sub-processors, below, for information about why we use third-party services, and where they are located.
Your data rights and choices
The following is a summary of choices you can make to exercise your data rights:
Opt Out of Promotional Communications
You have the right to opt out of receiving any promotional communication. To unsubscribe from any SalesWorks correspondence or promotional emails, use the link at the bottom of the applicable message. You can also contact us directly to have your information removed from our contact list. Please note that, even if you unsubscribe, you will continue to receive non-promotional, transactional messages regarding your account and other essential services, as applicable.
Access and Update Personal Information
You have the right to access and edit your client profile and billing information at any time. You also have the right to rectification in case your data is incomplete or inaccurate. To update your information, please contact our team.
Right to be Forgotten
You have the “right to be forgotten” which means that, at any time, you can request that SalesWorks permanently deletes all applicable data records, including your customer profile information and financial data, along with any user-created content for closed client accounts. In some cases, we may need to retain partial information to fulfil our legal responsibilities, or to complete ongoing financial transactions.
You have the right, at any time, to request and receive the information that you have provided to SalesWorks. We will provide you with your information in the most convenient format we can, so that you can make use of it in other contexts, or with other service providers.
Access Under 16 Years of Age
SalesWorks does not knowingly collect personal information from individuals under 16 years of age, unless consent is given or authorised by the holder of parental responsibility over the child. If we become aware that someone under 16 has provided personal information in an unauthorized or unwanted manner, we will take steps to delete such information from client databases. We also ask our clients to make us aware when they have received personally-identifiable information from users or customers under the age of 16.
Request That We Stop Using Your Information
BV SALESWORKS UK LIMITED
59 London Road
Maidstone ME16 8JH